Refund Policy
MEMORY HARBOUR (“we”, “us”, or “our”) provides a specialized service of converting your physical artwork, photos, and greeting cards into digital format. Because of the nature of our service- where we receive, process, and digitize your original items- all sales are final and we do NOT accept returns or issue refunds under any circumstances. This Return & Refund Policy explains how we handle requests related to returns and refunds.
Shipping Disclaimer
Memory Harbour is not responsible for any loss or damage to your items during shipping. We strongly recommend that you insure your shipment and use a trackable shipping service when sending physical items to us.
If you choose not to insure or track your shipment, you accept all risk of loss. Even if your shipment is lost or damaged en route, no refunds will be issued for the feed you have already paid.
All Sales Are Final
Once you complete your initial checkout from ordering your Memory Harbour box and we ship it out, your order is considered confirmed.
After you ship your physical items to us (either using a Memory Harbour box or your own box) and we receive them, we begin the digitization process. At that point, you cannot cancel your order, and no refunds will be issued.
Payment of the final invoice is required for us to deliver your digitized images. Because the work if performed on your unique, original materials, all fees collected are non-refundable.
No Refunds
No refunds will be granted, even in cases of damage or loss during shipping. (See our Shipping Disclaimer below.)
Because Memory Harbour’s service involves the handling and processing of your original photographs, once the process begins, we cannot reverse or “undo” the work. Therefore, any payment made- whether it is the initial package/deposit or the final invoice based on the number of images digitized- is non-refundable.
How to Contact Us
Email: info@memoryharbour.com
Mailing Address:
Memory Harbour c/o Shana Kor
Scottsdale, AZ 85251